Netflix Downtime [Self]Comments on: http://www.kyle-brady.com/2008/08/15/netflix-downtime/ coherent thoughts on diverse topics Fri, 20 Nov 2009 12:11:30 -0800 http://wordpress.org/?v=2.8.6 hourly 1 By: Kyle Brady http://www.kyle-brady.com/2008/08/15/netflix-downtime/#comment-438 Kyle Brady Sat, 16 Aug 2008 23:27:48 +0000 http://www.kyle-brady.com/?p=491#comment-438 Um, yes they did. It's called fulfilling the terms of the contract that we pay them monthly to agree to.<br><br>This is the same situation as if you rented space on a server somewhere, and it went down for a week where it wasn't your fault, and the hosts didn't tell/ask you in advance. They're legally obligated to compensate you somehow, usually in legalese as an SLA with refund or payment reduction.<br><br>So, thanks for playing anyways.<br><br>--Kyle Um, yes they did. It's called fulfilling the terms of the contract that we pay them monthly to agree to.

This is the same situation as if you rented space on a server somewhere, and it went down for a week where it wasn't your fault, and the hosts didn't tell/ask you in advance. They're legally obligated to compensate you somehow, usually in legalese as an SLA with refund or payment reduction.

So, thanks for playing anyways.

–Kyle

]]> By: andrew dalio http://www.kyle-brady.com/2008/08/15/netflix-downtime/#comment-437 andrew dalio Sat, 16 Aug 2008 23:16:00 +0000 http://www.kyle-brady.com/?p=491#comment-437 Well... they didn't have to do jack. At least this shows SOME goodwill, and is actually pretty sweet. Well… they didn't have to do jack. At least this shows SOME goodwill, and is actually pretty sweet.

]]> By: Back in the Netflix Groove: Red Envelopes Return « NewTeeVee http://www.kyle-brady.com/2008/08/15/netflix-downtime/#comment-397 Back in the Netflix Groove: Red Envelopes Return « NewTeeVee Sat, 16 Aug 2008 00:19:19 +0000 http://www.kyle-brady.com/?p=491#comment-397 [...] Netflix will be saying “my bad” to its subscribers by offering a fifteen percent credit to their next billing statement (though at least one blogger would prefer reparations in the form of more movies). [...] [...] Netflix will be saying “my bad” to its subscribers by offering a fifteen percent credit to their next billing statement (though at least one blogger would prefer reparations in the form of more movies). [...]

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