Old Content:
Come Again, Netflix?
September 25, 2008 by Kyle BradyTags: Movies, Netflix, Technology
As required by the FTC, a Full Disclosure is available - this piece adheres to the Code of Ethics
First, I get an email saying Disc 1 is going to ship from Phoenix, AZ. I didn't really give it much thought at the time.
Then I get this email today, saying it'll be here on Monday.
Monday? Really? What happened to "Next Day Shipping"? I didn't realize that your promises to your customers had a geography clause.
I had previously wondered what happened if a disc in the middle of a series is missing, like "Stargate: SG-1" has a few "long waits" at the moment. Here's what I had found.
So I have a question for you, Mr. Netflix. How can you be intelligent enough to not ship a series when it's not fully complete and waiting for me, but you're not intelligent enough to not ship something when it's "too far away" (geography clause!) to be here on the normal schedule?
Right. Because that makes alot of sense.
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Update (9/25/2008 3:15pm PST): I just got off the phone with Customer Service (no hold times or phone menus!), and they supposedly have a system in place that looks for these sort of things. They didn't comment on the "Next Day" geography clause, but instead said that they usually don't remote-ship things if it's approaching a weekend.
They apologized, and are supposedly shipping out a "Bonus Disk" from my Queue tomorrow.
Hopefully it's one that's local and won't be here next Wednesday.
Update (9/29/2008 9:00pm PST): The disc isn't here yet! Just kidding. I got it on Saturday, and was very surprised that it all went down so smoothly and properly.
Thanks, Netflix, for being awesome. This is why no-one goes to Block...who? anymore.
Kyle can be found on Twitter and MySpace, or reached via email.
